Clinic policies

How we work together.

We deeply value the time of both our clients and our therapist. These policies help us honour our commitment to running on time and delivering the best possible care to everyone we see. We appreciate your understanding and always welcome a conversation if something comes up.

Booking deposit

A $50 deposit is required to secure all appointments. This is applied toward the total cost of your treatment on the day and is not an additional charge.

Your deposit reserves your therapist's time specifically for you. It is part of your payment, not on top of it.

Cancellations and rescheduling

Please cancel or reschedule via Timely with as much notice as possible. We understand that life does not always go to plan, and we always appreciate early communication.

48 hours or more noticeYour deposit is fully refundable or transferable to another booking.

24 to 48 hours noticeYour deposit is transferable to another booking. It is non-refundable.

Less than 24 hours noticeYour deposit is forfeited.

We genuinely understand that circumstances arise beyond your control. Please reach out and let us know. We always appreciate communication and will do our best to work with you.

No shows

If you do not attend your appointment without prior notice, your booking deposit is forfeited. A new $50 booking deposit is required to secure your next appointment.

When a client does not show, that time cannot be offered to someone else. We reserve your appointment with care and honour our clients' time by running to schedule.

Late arrivals

Up to 20 minutes late
We will do our best to accommodate you. Your treatment time will be shortened to keep us on schedule. The full treatment fee still applies.

More than 20 minutes late
Unfortunately your appointment will not be able to proceed, as running late affects the clients who follow. Your booking deposit is forfeited.

If you are running late, please contact us as soon as possible. We will always do our best to find a solution.

Skincare orders and delivery

All Prologic Skincare is ordered directly through us. We do not hold physical stock at the clinic, so all products are delivered overnight to your door.

Overnight delivery is $13.50. We encourage you to stock up when ordering to make the most of each delivery. With daily use, most products last 4 to 6 months, which aligns well with your regular review appointments.

Managing your bookings

All appointments, reschedules, and cancellations are self-managed through our Timely booking system, available 24 hours a day.

For anything that requires direct communication, please contact us during business hours.

Business hours: Thursday and Friday, 10am to 8pm. Saturday, 9am to 4pm.

We are a small, appointment-based clinic. Messages received outside business hours will be responded to on the next business day.

A note from us

We run a small, carefully scheduled clinic and we hold your appointment time with the same respect we ask you to bring to it. We are always willing to hear your circumstances and work with you where we can. We simply ask for notice and communication. Thank you for supporting a small business and for honouring the time of your therapist and fellow clients.