Privacy Policy

Skin Mantle is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.

1. What information we collect

We may collect your name, email address, and phone number via contact forms; health and skin information from your Consultation Form; appointment and treatment records; payment information processed securely through our booking system; and website usage data through cookies and analytics.

2. How we use your information

We use your information to provide and personalise your skin care programme; communicate about appointments and follow-up care; respond to enquiries; improve our services; and meet our legal obligations as a health practitioner.

3. Health information

Health information is treated with the highest level of confidentiality. It is collected only with your consent, used solely to provide your skin care programme, and stored securely. We do not share your health information with third parties except where required by law or with your explicit consent.

4. Storage and protection

Your information is stored securely using industry-standard practices. Health and consultation records are retained for a minimum of seven years in accordance with New Zealand health record-keeping requirements.

5. Sharing your information

We do not sell, rent, or trade your personal information. We may share information with trusted third-party providers such as Timely, solely to deliver our services. We may also disclose information where required by law.

6. Cookies and analytics

Our website may use cookies and analytics tools. You can manage cookie preferences through your browser settings. Analytics data is collected in aggregate and is not used to identify individual users.

7. Your rights

Under the Privacy Act 2020, you have the right to access, correct, or request deletion of your personal information; withdraw consent; and make a complaint to the Office of the Privacy Commissioner.

8. Contact and complaints

For privacy questions or requests, please contact us via our Contact page. We will respond within 20 working days. You may also contact the Office of the Privacy Commissioner at privacy.org.nz

9. Updates to this policy

This policy may be updated from time to time. The current version will always be available on this page.